EAS account sync problem with error "folder with id 71 not found"

BlueMind - EN Discussions
1

Hello,

After some plays with folders and filters my account could not anymore synchronized via ActiveSync with following errors:

eas.log

2018-06-22 21:59:36,504 [vert.x-worker-thread-2] n.b.e.c.f.s.FolderSyncProtocol ERROR - Fail to send FolderHierarchy response
net.bluemind.eas.exception.ActiveSyncException: Missing parent for folder ‘GitHub’, folderId:255, parentId: 254
at net.bluemind.eas.backend.bm.FolderBackend.hasHierarchyLoop(FolderBackend.java:539) ~[net.bluemind.eas.backend.bm_3.1.25071.jar:na]
at net.bluemind.eas.backend.bm.FolderBackend.checkHierarchyLoop(FolderBackend.java:520) ~[net.bluemind.eas.backend.bm_3.1.25071.jar:na]
at net.bluemind.eas.backend.bm.FolderBackend.getHierarchyChanges(FolderBackend.java:344) ~[net.bluemind.eas.backend.bm_3.1.25071.jar:na]
at net.bluemind.eas.backend.bm.FolderBackend.getChanges(FolderBackend.java:206) ~[net.bluemind.eas.backend.bm_3.1.25071.jar:na]
at net.bluemind.eas.backend.bm.HierarchyExporter.getChanges(HierarchyExporter.java:37) ~[net.bluemind.eas.backend.bm_3.1.25071.jar:na]
at net.bluemind.eas.command.folder.sync.FolderSyncProtocol.execute(FolderSyncProtocol.java:105) [net.bluemind.eas_3.1.25071.jar:na]
at net.bluemind.eas.command.folder.sync.FolderSyncProtocol.execute(FolderSyncProtocol.java:1) [net.bluemind.eas_3.1.25071.jar:na]
at net.bluemind.eas.protocol.impl.ProtocolWorker$1.handle(ProtocolWorker.java:55) [net.bluemind.eas_3.1.25071.jar:na]
at net.bluemind.eas.protocol.impl.ProtocolWorker$1.handle(ProtocolWorker.java:1) [net.bluemind.eas_3.1.25071.jar:na]
at org.vertx.java.core.eventbus.impl.DefaultEventBus$11.run(DefaultEventBus.java:963) [io.vertx.core_2.1.6.bm8.jar:na]
at org.vertx.java.core.impl.DefaultContext$3.run(DefaultContext.java:175) [io.vertx.core_2.1.6.bm8.jar:na]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) [na:1.8.0_131]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) [na:1.8.0_131]
at java.lang.Thread.run(Thread.java:748) [na:1.8.0_131]

AND

…
Caused by: net.bluemind.core.api.fault.ServerFault: [mailbox:acls-9C2AF446-0A6D-4115-BA1E-93D06D6DA35E] folder with id 71 not found.
at net.bluemind.core.rest.base.codec.JsonObjectCodec.parseFault(JsonObjectCodec.java:113) ~[net.bluemind.core.rest_3.1.25071.jar:na]
at net.bluemind.core.rest.base.codec.JsonObjectCodec$Response.decode(JsonObjectCodec.java:89) ~[net.bluemind.core.rest_3.1.25071.jar:na]
at net.bluemind.core.rest.base.ClientProxyGenerator$MethodCallBuilder.parseResponse(ClientProxyGenerator.java:408) ~[net.bluemind.core.rest_3.1.25071.jar:na]
…

Could you please help on how to reset the eas configs for my account or imap db folders ?

Thank you.

2

I think that the source of this bug is that I have deleted a parent folder without deleting its children.

3

It seems to be the same bug as: https://forge.bluemind.net/jira/browse/BM-11215

But is it possible to update to 3.5.5 without a subscription ?

4

Hi,

There is some issues in version < 3.5.8 where some move/rename of folders using EAS could break the database folder hierarchie, you may fix them using ‘check&repair’ in the maintenance tab of the user. But the best way is to update to the latest version that is way more robust for this use case.
Without a subscription, you need to install BM on a new server/VM and manually migrate your data with impasync, ics/vcard import/export for exemple.

5

Thank you,

The check & repair method has not worked and I have fixed that by renaming the corrupted account and creating a new one and retransfering data to it.

Thank you for the clarification.