Problem fetching quota

Bonjour.

Nous utilisons un serveur BlueMind v3.5.5-2. Du jour au lendemain la tache planifiée de contrôle des quotas n’a plus fonctionné.

Elle retourne maintenant un warning “problem fetching quota for XXXXXX” pour chacun des comptes.

D’avance merci pour votre aide.

Avez-vous plus d’informations dans le log du service bm-core dans /var/log/bm/core.log ?

Voici le log au début de la tâche planifiée :

2021-10-10 00:59:34,715 [pool-12-thread-4] n.b.s.s.i.ExecutionRecorder INFO - recording execution of RunIdImpl [domainName=global.virt, jid=net.bluemind.reminder.job.ReminderJob, startTime=1633827568712, endTime=1633827568817, groupId=6081dac6-51cd-4e50-abc2-7007303613f7, status=SUCCESS]
2021-10-10 00:59:34,720 [pool-12-thread-4] n.b.s.s.i.Scheduler INFO - [RunIdImpl [domainName=global.virt, jid=net.bluemind.reminder.job.ReminderJob, startTime=1633827568712, endTime=1633827568817, groupId=6081dac6-51cd-4e50-abc2-7007303613f7, status=SUCCESS]] finished and recorded: SUCCESS, duration: 105ms.
2021-10-10 01:00:28,704 [pool-12-thread-2] n.b.s.s.i.ExecutionRecorder INFO - recording execution of RunIdImpl [domainName=global.virt, jid=net.bluemind.scheduledjob.job.ExecutionsCleanerJob, startTime=1633827628703, endTime=1633827628703, groupId=9422c204-99fa-491e-80a5-4dbde46fa28b, status=IN_PROGRESS]
2021-10-10 01:00:28,706 [pool-12-thread-3] n.b.s.s.i.ExecutionRecorder INFO - recording execution of RunIdImpl [domainName=mail.domain.int, jid=net.bluemind.mailbox.job.QuotaGatheringJob, startTime=1633827628705, endTime=1633827628705, groupId=5c979d7e-923a-4a06-98e2-e5ef09088d3c, status=IN_PROGRESS]
2021-10-10 01:00:28,721 [vert.x-worker-thread-5] n.b.s.p.ScheduledJobStore WARN - No recorded execution in database for net.bluemind.filehosting.filesystem.job.FileHostingCleanUpJob@global.virt
2021-10-10 01:00:28,724 [pool-13-thread-1] n.b.s.s.i.Scheduler INFO - Job DataProtect blocks 1 resources
2021-10-10 01:00:28,724 [pool-13-thread-1] n.b.d.j.DataProtectJob INFO - Starting backup...
2021-10-10 01:00:28,724 [pool-13-thread-1] n.b.d.s.i.DPService INFO - Backup TIME....
2021-10-10 01:00:28,724 [pool-12-thread-4] n.b.s.s.i.ExecutionRecorder INFO - recording execution of RunIdImpl [domainName=global.virt, jid=DataProtect, startTime=1633827628705, endTime=1633827628705, groupId=df7de57f-534f-4885-b9b7-6387ef6b2273, status=IN_PROGRESS]
2021-10-10 01:00:28,727 [pool-12-thread-2] n.b.s.s.i.Scheduler INFO - [RunIdImpl [domainName=global.virt, jid=net.bluemind.scheduledjob.job.ExecutionsCleanerJob, startTime=1633827628703, endTime=1633827628723, groupId=9422c204-99fa-491e-80a5-4dbde46fa28b, status=SUCCESS]] finished and recorded: SUCCESS, duration: 20ms.
2021-10-10 01:00:28,737 [pool-6-thread-35] n.b.d.s.i.SaveAllTask INFO - Backup starting for 1 servers.
2021-10-10 01:00:28,768 [pool-13-thread-2] n.b.b.c.CyrusService INFO - get quota for user/user1@mail.domain.int
2021-10-10 01:00:28,772 [pool-13-thread-2] n.b.s.s.i.Scheduler WARN - [RunIdImpl [domainName=mail.domain.int, jid=net.bluemind.mailbox.job.QuotaGatheringJob, startTime=1633827628705, endTime=1633827628705, groupId=5c979d7e-923a-4a06-98e2-e5ef09088d3c, status=IN_PROGRESS]] [en] => problem fetching quota for user1
2021-10-10 01:00:28,773 [pool-13-thread-2] n.b.s.s.i.Scheduler WARN - [RunIdImpl [domainName=mail.domain.int, jid=net.bluemind.mailbox.job.QuotaGatheringJob, startTime=1633827628705, endTime=1633827628705, groupId=5c979d7e-923a-4a06-98e2-e5ef09088d3c, status=IN_PROGRESS]] [fr] => probleme lors de l'analyse du quota pour user1
2021-10-10 01:00:28,773 [pool-13-thread-2] n.b.s.s.i.Scheduler WARN - [RunIdImpl [domainName=mail.domain.int, jid=net.bluemind.mailbox.job.QuotaGatheringJob, startTime=1633827628705, endTime=1633827628705, groupId=5c979d7e-923a-4a06-98e2-e5ef09088d3c, status=IN_PROGRESS]] [en] => problem fetching quota for user2
2021-10-10 01:00:28,773 [pool-13-thread-2] n.b.s.s.i.Scheduler WARN - [RunIdImpl [domainName=mail.domain.int, jid=net.bluemind.mailbox.job.QuotaGatheringJob, startTime=1633827628705, endTime=1633827628705, groupId=5c979d7e-923a-4a06-98e2-e5ef09088d3c, status=IN_PROGRESS]] [fr] => probleme lors de l'analyse du quota pour user2
2021-10-10 01:00:28,787 [pool-13-thread-2] n.b.b.c.CyrusService INFO - get quota for user/user3@mail.domain.int
2021-10-10 01:00:28,789 [pool-13-thread-2] n.b.s.s.i.Scheduler WARN - [RunIdImpl [domainName=mail.domain.int, jid=net.bluemind.mailbox.job.QuotaGatheringJob, startTime=1633827628705, endTime=1633827628705, groupId=5c979d7e-923a-4a06-98e2-e5ef09088d3c, status=IN_PROGRESS]] [en] => problem fetching quota for user3
2021-10-10 01:00:28,789 [pool-13-thread-2] n.b.s.s.i.Scheduler WARN - [RunIdImpl [domainName=mail.domain.int, jid=net.bluemind.mailbox.job.QuotaGatheringJob, startTime=1633827628705, endTime=1633827628705, groupId=5c979d7e-923a-4a06-98e2-e5ef09088d3c, status=IN_PROGRESS]] [fr] => probleme lors de l'analyse du quota pour user3
2021-10-10 01:00:28,795 [pool-13-thread-2] n.b.b.c.CyrusService INFO - get quota for user/user4@mail.domain.int
2021-10-10 01:00:28,796 [pool-13-thread-2] n.b.s.s.i.Scheduler WARN - [RunIdImpl [domainName=mail.domain.int, jid=net.bluemind.mailbox.job.QuotaGatheringJob, startTime=1633827628705, endTime=1633827628705, groupId=5c979d7e-923a-4a06-98e2-e5ef09088d3c, status=IN_PROGRESS]] [en] => problem fetching quota for user4
2021-10-10 01:00:28,796 [pool-13-thread-2] n.b.s.s.i.Scheduler WARN - [RunIdImpl [domainName=mail.domain.int, jid=net.bluemind.mailbox.job.QuotaGatheringJob, startTime=1633827628705, endTime=1633827628705, groupId=5c979d7e-923a-4a06-98e2-e5ef09088d3c, status=IN_PROGRESS]] [fr] => probleme lors de l'analyse du quota pour user4

Avez-vous des messages d’erreurs dans les logs cyrus (/var/log/mail.log ou /var/log/mail.err sur Debian/Ubuntu ou /var/log/maillog sur RHEL/CentOS) ?

Dans mail.log : aucune erreur d’aucun type (postfix ou cyrus) entre 00:30 et 01:30.
Dans mail.err : aucune entrée pour la journée d’aujourd’hui.

PS :

  1. nous sommes sous Debian.
  2. je peux vous fournir les logs en MP.